Easy-to-Understand FAQs
for New Drivers.

Common Questions

General Questions

  • Momentum Driving Academy is a driving school committed to helping people of all backgrounds learn to drive. We believe that anyone can drive, and we specialize in building confidence, especially for nervous learners.

    • We offer multilingual driving instruction

    • We focus on patient, encouraging, and tailored teaching methods

    • We offer flexible scheduling to fit your needs

  • Yes! Whether you’re a complete beginner, an experienced driver looking for a refresher, or preparing for a test, we have lessons suited for you.

  • We use modern, easy-to-drive vehicles with dual controls for safety. All training vehicles are safety inspected and insured.

    Yes! All our instructors are fully qualified and licensed, with experience teaching learners of all levels.

  • Yes, we are allow one passenger to sit at the back during lesson.

  • Yes! You can use your own vehicle as long as it meets the following requirements:

    • Assessment in our training vehicle.

    • It is fully insured for driving lessons (check with your insurance provider if your policy covers learner drivers).

    • It has L plates displayed if you are a learner, N plates if you are novice.

    • It has working seatbelts, mirrors, and all controls functioning properly.

Road Test related

  • Yes! If you need a test-ready vehicle, we offer car rental services for the exam.

    • Mock driving tests to simulate real test conditions.

    • Practice on test centre surrounding area

    • Guidance on what examiners look for, including safe driving habits

    • Tips on handling nerves and staying calm during the test.

  • This varies based on experience and confidence, but most new learners need 25 hours of lessons before feeling test-ready.

  • If you don’t pass, we’ll work with you to identify areas for improvement and create a plan for success on your next attempt.

Lesson Booking & Packages

  • We require at least 12 hours in advance for cancellations or rescheduling. You can reschedule or cancel by our email link to your booking.

  • If an instructor cancels, we will reschedule at your convenience at no extra charge.

  • We understand that emergencies happen. If you are unable to attend your lesson due to illness or a medical emergency, please notify your instructor as soon as possible to reschedule.

  • We aim to provide consistency for our learners, so we try to keep the same instructor for each student whenever possible. However, if scheduling conflicts arise or if a student prefers a different instructor, we can make adjustments

  • Please bring your learner’s permit (or driver’s license if applicable) and wear comfortable shoes for driving.

  • Yes! We offer weekend and evening lessons to accommodate your schedule. Availability may vary, so book in advance.

  • Yes! We offer discounted packages for bulk lesson bookings. Check out our Lessons Package for more details.

Payment & Refund

  • We accept the following payment methods

    • Online Payments Accept Visa, Mastercard, American Express, Discover and China UnionPay payments from (Stripe)

    • Onsite payment by cash or e-transfer

  • Yes, we require payment before your lesson to secure your booking.

  • GST is included in the price

  • Yes, we provide receipts for all payments.

  • Yes, refunds are available for eligible cancellations. However, an 8% administrative fee will be deducted from all refunds to cover transaction and processing costs.

    • More than 24 hours before the lesson. Refund or free rescheduling.

    • No-shows (without notice): No refund.

    Lesson Package

    • Unused Packages: Full refunds are available for packages that have not been started, if requested within 30 days of purchase

    • Partially Used Packages: Refunds are available, but completed lessons will be charged at the full single-lesson rate before calculating the refund

    • Expired Packages: If a package has an expiration date (e.g., 12 months), refunds are not available after expiration.

  • If we need to cancel a lesson due to instructor availability, weather, or other reasons, you will have the option to reschedule at no extra cost or receive a full refund option

  • If you are dissatisfied with a lesson, please contact us within 24 hours. Refunds or additional lessons may be provided on a case-by-case basis.

  • To request a refund, contact us at support@momentumdrivingacademy.com with your booking details (Name, date and time).Refunds are processed within 5–10 business days and will be credited back to the original payment method.

Contact US