General Questions
What is Momentum Driving Academy?
Momentum Driving Academy is a driving school committed to helping people of all backgrounds learn to drive. We believe that anyone can drive, and we specialize in building confidence, especially for nervous learners.
What makes Momentum Driving Academy different?
• Offer multilingual driving instruction.
• Provide specialized training for nervous drivers.
• Focus on patient, encouraging, and tailored teaching methods.
• Offer flexible scheduling to fit your needs.
Do you teach both beginners and experienced drivers?
Yes! Whether you’re a complete beginner, an experienced driver looking for a refresher, or preparing for a test, we have lessons suited for you.
What will I learn from the lesson?
Please visit our Learn page for more information
What type of cars do you use for lessons?
We use modern, easy-to-drive vehicles with dual controls for safety. All training vehicles are safety inspected and insured.
Are your driving instructors certified?
Yes! All our instructors are fully qualified and licensed, with experience teaching learners of all levels.
Do you have multilingual instructors?
Yes! We aim to have instructors who speak multiple languages to make lessons more comfortable for learners. Currently our instructors are speaking English, Mandarin and Cantonese.
Can I bring a friend or family member to sit in on my lesson?
Yes, we are allow one passenger to sit at the back during lesson.
Can I take driving lessons in my own car?
Yes! You can use your own vehicle as long as it meets the following requirements:
•Assessment in our training vehicle.
•It is fully insured for driving lessons (check with your insurance provider if your policy covers learner drivers).
• It has L plates displayed if you are a learner, N plates if you are novice.
• It has working seatbelts, mirrors, and all controls functioning properly.
Lesson Booking & Packages
How do I book a driving lesson?
• Our website: You can go to Booking page to choose a single lesson or package, if you are outside our service area you can send us an email request, and we will do our best to arrange a lesson for you.
What is your cancellation policy?
We require at least 24 hours’ notice for cancellations or rescheduling.
How can I reschedule or cancel a lesson?
You can reschedule or cancel by our email link to your booking.
What happens if my instructor cancels a lesson?
If an instructor cancels, we will reschedule at your convenience at no extra charge.
What if I need to cancel or reschedule due to a medical issue?
We understand that emergencies happen. If you are unable to attend your lesson due to illness or a medical emergency, please notify your instructor as soon as possible to reschedule.
Will the instructor be the same every time?
We aim to provide consistency for our learners, so we try to keep the same instructor for each student whenever possible. However, if scheduling conflicts arise or if a student prefers a different instructor, we can make adjustments
What should I bring to my first lesson?
Please bring your learner’s permit (or driver’s license if applicable) and wear comfortable shoes for driving.
Can I take lessons on weekends or in the evening?
Yes! We offer weekend and evening lessons to accommodate your schedule. Availability may vary, so book in advance.
Do you offer discounts for multiple lessons?
Yes! We offer discounted packages for bulk lesson bookings. Check out our Booking page for more details.
Road Test related
Do you provide a car for the road test?
Yes! If you need a test-ready vehicle, we offer car rental services for the exam.
How do you help learners prepare for the driving test?
• Mock driving tests to simulate real test conditions.
• Practice on test center surrounding area .
• Guidance on what examiners look for, including safe driving habits.
• Tips on handling nerves and staying calm during the test.
How many lessons do I need before taking the road test?
This varies based on experience and confidence, but most learners need 12 hours of lessons before feeling test-ready.
What happens if I don’t pass my first road test?
If you don’t pass, we’ll work with you to identify areas for improvement and create a plan for success on your next attempt.
Payment & Refund
What payment methods do you accept?
We accept the following payment methods:
• Online Payments Accept Visa, Mastercard, American Express, Discover and China UnionPay payments from (Stripe)
Do I need to pay in advance?
Yes, we require payment before your lesson to secure your booking.
Is GST included in the price?
Yes, GST is included in the price.
Do I get a receipt for payment?
Yes, we provide receipts for all payments.
Can I get a refund if I cancel my lesson?
Yes, but the refund amount depends on when you cancel:
• More than 24 hours before the lesson: Full refund or free rescheduling.
• No-shows (without notice): No refund.
Can I get a refund for a lesson package?
• Unused Packages: Full refunds are available for packages that have not been started, if requested within 30 days of purchase.
• Partially Used Packages: Refunds are available, but completed lessons will be charged at the full single-lesson rate before calculating the refund.
• Expired Packages: If a package has an expiration date (e.g., 6 months), refunds are not available after expiration.
What if Momentum Driving Academy cancels my lesson?
If we need to cancel a lesson due to instructor availability, weather, or other reasons, you will have the option to reschedule at no extra cost or receive a full refund.
What if I am unhappy with my lesson?
If you are dissatisfied with a lesson, please contact us within 24 hours. Refunds or additional lessons may be provided on a case-by-case basis.
How long does it take to process a refund?
Refunds are processed within 5–10 business days and will be credited back to the original payment method.
How do I request a refund?
To request a refund, contact us at support@momentumdrivingacademy.com with your booking details (Name, date and time).
Let’s drive with us
Take the first step toward your driving independence!